Changsha Xianglun Wheel Technology Co., Ltd. (“Xianglun Wheels”, “we”, “us”, or “our”) operates the website https://xianglunwheel.com, including all associated custom engineering tools, inquiry portals, technical data sheets, and commercial services (collectively, the “Services”).

This Privacy Policy explains how we collect, process, utilize, and disclose your personal and technical engineering information when you visit xianglunwheel.com, submit bespoke engineering inquiries, request quotations (RFQs), purchase custom forged wheel sets, or otherwise communicate with our engineering and sales teams.

Please read this policy thoroughly. By accessing or using our Services, you confirm that you understand and agree to the data collection, handling, and protection practices described herein.

INFORMATION WE COLLECT OR PROCESS

  • Contact Details: Your full name, business entity/trading name, billing and workshop delivery addresses, official contact telephone numbers, and corporate email addresses.
  • Custom Technical & Fitment Data: Engineering parameters supplied for bespoke manufacturing, including vehicle make/model/year, wheel clearance dimensions, custom offsets (ET), bolt patterns (PCD), center bores (CB), suspension setups, aftermarket brake caliper clearances, and proprietary 3D CAD (.STEP / .IGES) design files.
  • Commercial & Transaction Records: Invoices, proforma documents, payment confirmation notices, transaction identifiers, historical order configurations, and international freight tracking data (DDP/CIF/FOB). (Note: We do not process or store sensitive payment card credentials directly on our servers; payments are processed securely through certified banking institutions and merchant gateways).
  • Communication Records: Inquiries, quotation requests, engineering revision logs, and correspondence exchanged via sales@xianglunwheel.com, official WhatsApp (+86 188 7382 0505), or contact forms.
  • Device & Operational Diagnostics: Technical logs collected automatically, such as IP addresses, browser specifications, operating system versions, localization data, and browsing activity across our engineering portfolio.

SOURCES OF PERSONAL INFORMATION

We collect information through the following channels:

  • Directly from you: When you submit an engineering RFQ, register a customer account, subscribe to manufacturing bulletins, or provide wheel fitment specifications.
  • Automatically via your device: Through essential operational cookies and analytical tracking when you navigate xianglunwheel.com.
  • From service and logistics partners: Third-party logistics operators, freight forwarders, and banking institutions facilitating international manufacturing shipments and settlements.

HOW WE USE YOUR INFORMATION

We collect and use your data strictly for legitimate engineering, operational, and commercial purposes:

  • Engineering & Fulfillment: To execute finite element analysis (FEA), multi-axis CNC toolpath generation, production batch control, quality validation, export customs clearances, and international delivery.
  • Communication & Technical Support: To provide real-time manufacturing progress updates, respond to RFQs, clarify engineering drawings, and furnish technical after-sales assistance.
  • Business Integrity & Quality Audits: To detect fraudulent inquiries, verify legitimate commercial buyer credentials, resolve operational disputes, and adhere to global trade regulations.
  • Direct Commercial Announcements: To provide technical bulletins, alloy availability notices, and product portfolio updates (you may opt out of promotional communications at any time).

DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal data or custom engineering specifications. We disclose information only under specific, necessary conditions:

  • Technical & Logistics Service Providers: Trusted fulfillment partners, freight forwarders, hosting infrastructure providers (Hostinger), and enterprise email platforms bound by strict non-disclosure obligations.
  • Custom Engineering & Manufacturing Partners: Strictly as required to produce bespoke 2-piece hardware or specialized metallurgical treatments under confidentiality agreements.
  • Legal Compliance & Asset Protection: To comply with lawful summons, export control investigations, regulatory mandates, or to defend our intellectual property and production assets.

DATA RETENTION & SECURITY ASSURANCE

We retain personal and technical project information only for as long as required to maintain your commercial account, service multi-year structural warranties, satisfy statutory tax and customs bookkeeping, and defend potential warranty liability claims.

We deploy rigorous administrative, technical, and physical safeguards—including SSL/TLS transport encryption, restricted server permissions, and firewalls—to shield your information from unauthorized access, leakage, or alteration. However, please acknowledge that no method of electronic storage or transmission over the public internet can guarantee impenetrable security.

COOKIES & TRACKING PREFERENCES

Our website uses standard technical cookies to maintain user session persistence, analyze traffic trends, and optimize rendering speeds.

  • Global Privacy Control (GPC): We respect recognized browser privacy mechanisms. If your browser sends a Global Privacy Control (GPC) opt-out signal, our servers will interpret this as a valid request to limit tracking for that session.
  • Opt-out: You may configure your browser to block or erase cookies; however, certain interactive modules on our website may cease to function seamlessly as a result.

YOUR PRIVACY RIGHTS (GDPR & CCPA COMPLIANCE)

Depending on your geographical jurisdiction (including the European Economic Area, United Kingdom, and the United States), you are entitled to exercise the following statutory rights regarding your personal information:

  • Right to Access / Know: The right to obtain confirmation and a copy of the personal information we maintain regarding you.
  • Right to Rectification: The right to demand correction of inaccurate or incomplete contact or technical records.
  • Right to Erasure (Right to be Forgotten): The right to request the permanent deletion of your personal records, subject to ongoing warranty verification and statutory tax retention duties.
  • Right to Restrict or Object to Processing: The right to oppose specific automated evaluations or direct marketing.
  • Right to Data Portability: The right to obtain your personal information in a structured, commonly utilized digital format.
  • Non-Discrimination: We will never discriminate against you, deny access, or alter quoted engineering margins should you exercise your lawful privacy rights.

To exercise any of these privileges, please direct your request in writing to sales@xianglunwheel.com. We may require proof of identity before fulfilling the request.

INTERNATIONAL DATA TRANSFERS

As an export-oriented forged wheel manufacturer based in the People’s Republic of China serving clients worldwide across North America, Europe, the Middle East, and Asia-Pacific, your personal and project information will be transferred to, stored, and processed outside your native country.

When transferring data originating from the European Economic Area (EEA) or the United Kingdom, we adhere strictly to standard international data transfer mechanisms recognized by applicable regulatory bodies, including standard contractual clauses (SCCs) to ensure an adequate level of data protection.

REVISIONS TO THIS POLICY

We reserve the right to revise or amend this Privacy Policy periodically to reflect enhancements in our manufacturing processes, hosting infrastructure, or regulatory obligations. Revised versions will be published on xianglunwheel.com with an updated “Last updated” date.

CONTACT US

If you have questions, inquiries regarding our data handling, or wish to invoke your data subject rights, please reach out to our legal and data protection team:

Company: Changsha Xianglun Wheel Technology Co., Ltd.
Official Website: https://xianglunwheel.com
Official Enterprise Email: sales@xianglunwheel.com
Customer Support / WhatsApp: +86 188 7382 0505
Contact Person: Manager Ou
Operational Facility: Changsha, Hunan Province, China